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Sales Policy

 
Payments

We accept Visa, Mastercard and Discover Cards. Due to rising fees, American Express orders will be assessed a 3% surcharge. We also accept personal checks. We need a VERIFIABLE Bank Name and Phone Number for ALL Foreign Sales. Without it, we won't accept sales from overseas.

Items ordered with a personal check will only be held for SEVEN days. After that if the check is not received your order will be considered cancelled. To order by check, send check or money order to:

Above It All Kites
P.O. Box 710A
Long Beach , WA 98631

Returns

All products purchased from Above It All Kites may be exchanged or returned for a refund in a NEW AND UNUSED condition within ten days of the shipping date. Refunds will be issued via the same method as the original payment or with an in-store credit. All shipping charges are non refundable and a 10% restocking fee will be charged.

All products for which you are requesting a return or exchange must have all the accessories, be in its original packaging, and have a Return Merchandise Authorization number (RMA#). Without these items the return or exchange will not be possible. Above It All Kites reserves the right to refuse any exchanges or refunds that are returned to us used or without the original product accessories or product packaging.

Defective items will be determined by Above It All Kites or the manufacturer of the item. If the "defect" is not obvious we will contact the manufacturer to see if they will cover it. Defective items may only be exchanged for the exact same product.

All returns must be shipped to us prepaid. Above It All Kites is not responsible for returned items that are lost, damaged or delayed in the mail. Therefore, we recommend that you properly insure your package and ship it via a traceable method and hold onto these items until the return process is complete.

To request an RMA# please email us at info@aboveitallkites.com with your order number. You will be contacted by a customer service representative and given a RMA# with the shipping address for returns. You may then pack up your merchandise and ship it back to us.

Damaged during delivery- We ship almost everything through the US Postal Service and they require the recipient of the package to file a damage claim. If your order was damaged in shipment please contact the US Postal Service at 1-800-275-8777. They will start a claim and will notify Above It All Kites so that we can send out a replacement to you. Keep the box and all packing materials until the carrier is contacted in case the carrier wants to check them.

Shipping

We ship all US and Canadian sales through the US Postal Service. (Note: Due to customs delay, shipping into Canada can take up to 30 days.) We offer a flat $9.99 shipping charge for USA purchases up to $99.00, or FREE SHIPPING on orders over $99.00 excluding sale items, to any SINGLE contiguous USA address. If you need your order expedited, choose USPS Insured shipping for an extra charge. Foreign sales will be charged the exact amount of shipping.
 

Privacy Policy

 
Above It All Kites has created this privacy statement in order to demonstrate our firm commitment to privacy and confidentiality. The following discloses our information gathering and dissemination practices for this Web site: www.aboveitallkites.com.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

Our site uses cookies to keep track of your shopping cart.

This site contains links to other sites. www.aboveitallkites.com is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

We do not share or sell any information on our customers or anyone using our web-site with a third party. We treat all information as private and confidential.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Sensitive information is internally encrypted. The shopping cart uses a secure SSL server to transmit sensitive information.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

  1. You can send email to info@aboveitallkites.com
  2. You can call the following telephone number: 360-665-KITE

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

  1. email info@aboveitallkites.com
  2. call the following telephone number: 360-665-KITE

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Above It All Kites
P.O. Box 710A
Long Beach, WA 98631
 
info@aboveitallkites.com
   

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Mailing Address:
P.O. Box 710A, Long Beach, WA 98631
Phone 360-665-KITE

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