I am a customer from Portland who bought a Acrobatx kite a couple of years ago.I have enjoyed it but loss the part that holds the weights on. On recent visit to your Seaside store the people who helped me were outstanding. I worked with a gentleman who got me back in the air, no charge. I bought some new line and other accessories for my children. I have to say the Customer service I received was outstanding. The gentleman and young lady we dealt with were very helpful. I will tell all my friends about your website and stores. Thank You again oh by the way we came in on June 5th and June 7th. Also If you ever open a store in Portland I would love to work there.

--- Steven -- Portland OR
06/08/09

Got it working now. Looks great! Thanks again for your good customer service, Keli.

--- John -- Vicksburg, MI
05/02/09

Thanks Keli -- I just ran over to my apartment and it was there. I'm glad you returned the note because USPS left it outside my door, and it would have been there for the weekend. I appreciate your great service and response!

--- Wayne -- Troy, MI
04-30-09

Good morning, Keli, thank you very much for your extra effort getting me that great windsock. My husband's family in Germany will be tickled to have it. I wish I had known about them now being made only in China before I had already ordered one from someone else. Thanks very much!

--- Bobbie -- WA
04/22/2009

Good Afternoon Keli Thank's so much for the explanation it does make sense. We have poles ranging in size from 10' - 32' so I guess I can make good use of all the Koozie's even if I ordered the wrong size. I was pleasantly surprised at your response, these days it's very hard to find a company who stands behind their product much less care about the customers comments. We will be telling our friends about the great treatment we received from your company. Thanks for sending us another Koozie, I know we will get lots of use from all of them. Have a great day & thanks again.

--- Sheila -- CA
04-21-2009

Dear Dave and Keli, I received my replacement kite today. Thank you very much for your efforts and doing what was necessary to salvage my customer experience. I had lost hope of satisfaction but you have assuaged my concerns. I'm looking forward to catching some wind. I do get up to Long Beach when hunting for Porcinis - usually in the fall. I like the peninsula tip north of Oysterville. Thanks again for your efforts.

--- Caleb - Portland, OR
02-12-2009

You guys are really awesome. Can't remember who I talked to when I bought the kite... Elliott, maybe? But between the two of you it's seriously been one of the best customer service experiences I've ever had. I will definitely recommend people order from your shop and I know when I'm ready to upgrade I'll be giving you guys a call.Thanks again!

--- Reuben
1-8-2009

You guys are really awesome. Can't remember who I talked to when I bought the kite... Elliott, maybe? But between the two of you it's seriously been one of the best customer service experiences I've ever had. I will definitely recommend people order from your shop and I know when I'm ready to upgrade I'll be giving you guys a call.Thanks again!

--- Reuben
01-09-2009

I thank you for your attention to this matter and for standing behind your product. The spinner arrived yesterday and we will follow your recommendation with regard to the use of graphite on the swivels. As a small business owner, customer service is imperative in the survival and growth of my business and it is nice to know there are still other businesses out there such as yours that feel the same way. I look forward to next year when we will need another windsock. We will be in contact with you for those future purchases. Thanks again, Larry

--- Larry -- Wisconsin
06/25/08

Thanks for the prompt delivery on the jolly roger! Good quality. Very happy.

--- Dannoh - Tennessee
06-20-2008

Within an hour of submitting my order, I received a phone call to let me know the flag I ordered was out of stock. The substitute flag (pink flowers with hummingbird) is wonderful as is everything else I ordered. Your customer service is extraordinary and alive and thriving. I know of quite a few companies that should take lessons from you! I have never had a better experience with internet shopping! Please pass my compliments to all who have a part in this company! THANK YOU!!!

--- Carolyn
05/30/2008

Received my order yesterday, 5/5. Thanks so much. Will keep an eye on your website now and then and will refer you to others. Know I can use you in future with no hesitations. Thanks, P.S. Ms. Damsel Fish looks cute twirling around out by the waters edge.

--- Melody, Olympia WA
5-6-2008

I received my windsocks today, they are awesome. Thank you! especially the Navy one, I have a son-in-law in the Navy. Very pleased with my order and quality of items. Will be ordering from you again sometime.

--- Alice, Mt Vernon, TX
5-9-2008

Thanks guys! The mailman delivered the package today, and that's exactly what I wanted. Well done, and many thanks!

--- Bob Koski
3-25-2008

Got the kites- thank you - they are GREAT !

--- Jack
02/28/2008

We were in your store this past weekend and bought a lady bug kite for our 2 year old. We just wanted to say what a great store you have and you were very nice. Our little girl had so much fun watching and playing with the kite and her little froggie. Thanks

--- Wade Kilpatrick
02-28-2008

Just wanted to say thank you for getting my order to me in such a timely manner. I placed the order online 4/9 and received it yesterday (4/12). The Air Force windsock looks like very good quality, and will be a nice, useful gift for my aunt in memory of my uncle. Once again thanks!

--- Katrina - Spanaway, WA
4-13-2006

THANK YOU SO MUCH FOR THE FLAGS, WINDSOCK AND SHIRT. JUST WHAT THE CREW ORDERED, AS YOU KNOW IF YOU HAVE A CONTENTED CREW, THEY WON'T REVOLT OR MUTINY ON YA. THANKS AGAIN.

--- John - Ithaca NY
5-10-2006

Hello, I ordered the VW Yard Spinner and it is great! I love it!

--- Margaret
2-16-2006

THANKS! You have outdone yourself for great customer service. I will surely order again. The red truck one we bought is for my dad and cant wait to see his face when he opens that one! Wish we could see my inlaws when they open lawnmowerman!!!

--- Linda - Camden, SC
12-15-2005

Hello, Just got the bear windsock today, Oh my it really is pretty. Thank You So Much!

--- Roy - Gainsville, FL
2-12-2006

Dave, Got the kite that you repaired for me a couple days ago. Thanks so much for doing this so quickly! Also appreciate the adjustments you made for better performance.

--- John - Boone, IA

Excellent speed on shipping! Thank you so much for getting things here so fast! I was very impressed with your prices and speed of delivery.

--- Rex Bucheit
4-07-2005

Just got back from Cannon Beach,Or. Can you believe there was only one day out of three that was windy enough to fly kites. Had a ball, but the kite shops there don't compare to yours. Have a good summer!

--- Jim - Vancouver
7/2/2006

These fish are great. We love them!

--- Jane - Southworth WA
7-8-2006

Yes, we received it yesterday and everything was in the package. Thank you so much for your concern and for acting so quickly! Not all companies would behave so professionally.It is much appreciated. Sincerely, Elizabeth Marchant P. S. The story behind the frog wheel is that my grandson died a little over a year ago during open heart surgery at 26 days old. Frogs became the theme while he was in the hospital and we decorate his grave site in frogs. Eight weeks ago, my daughter and son-in-law that lost their little son, then lost one of their identical twin daughters. She was stillborn and the other one was born 3 months early at a little over two lbs. They didn't expect her to make it and today my granddaughter came home from the hospital at over 5 lbs. Her sister is buried with my little grandson and her grave site is decorated with butterflies. I just wanted to share this story and why it meant a lot for you to send another frog right away.

--- Elizabeth Marchant
7-14-06

Dear Ladies and Gentlemen: I just wanted to thank you, at Above It All Kites, for processing my windsock order so quickly. The windsocks arrived at my home in Ashton, Maryland in a record breaking two days from Long Beach, Washington! The Lady-Bug windsocks are beautiful and the recommended 303 Aerospace Protectant, was easy to apply. When the spray was ordered I was unaware that it could be used on so many things. My car certainly will appreciate the TLC of a UV sun block.

--- Richard, Maryland
07-26-2006

I am very pleased with what I ordered. The 303 spray coating made an old faded windsock look like new. I will be back to you to order more when I run out.

--- Jack, Glen Arbor, MI
August 31, 2006

Hi there, I just wanted to say thanks for fixing my kite in August. We were down in Seaside OR in August and I broke one of the main poles for my stunt kite. I brought it in to your shop down in Seaside and they fixed it with no problems. They also noticed a small hole in my kite and did a real nice job on fixing it too. We were down in Seaside over the long holiday weekend (labor day) and got a few chances to put my kite up in the air. Performed just like new. Thank you so much for fixing it. I thought for sure I would have to buy a new one. THANKS FOR SAVING THE DAY!

--- Lee & Teresa, Olympia, WA
09-05-2006

Hello, this is just a short note to tell you how glad I was that you told me – while cutting 2 new top spanners for my little kite in Long Beach last Monday- that you had recently opened a store in Seaside. The big wind Monday night smashed the kite into the sand with such a force that it broke the left wing strut. On Thursday we went to Seaside and through the Chamber of Commerce I was able to find your nice new store and with the help of a young man – Mike – was able to have my kite fixed. I like you to know I was very happy with his service and help. The kite is now as good as new. Thank you for having such friendly and helpful employees.

--- Kate, North Vancouver, BC
09/17/2006

Thanks so much Keli I really appreciate everything. I only put my generators out when the store is open and I don't use them in the winter and never leave them out all night or in storms. I for sure want to get some of that spray Aerospace protector too. Just let me know when you get them and what I need to do. Again thanks for all your time and trouble. Bob

--- Bob, Nebraska
October 2006

We received the items yesterday, we are very pleased with them. Thank you very much.

--- Eileen, Connecticut
11/26/2006

Hello again! I received the Swimming Fish in the mail today and they look FANTASTIC! Can't wait to give them to my nieces and nephew for Christmas - they will LOVE them! Have a terrific Holiday and a healthy New Year!

--- Amy, New Jersey
12/21/2006

Thank you for your great service and what a great web site for all flying things!

--- Darlene, Albany OR
1-19-2007

I received my order today in fine order. Thank you for sending me an extra spin sock.It was not necessary but most certainly appreciated. Your customer service is second to none!

--- Nadine, Virginia
3-14-2007

Dear Keli: I can't beat this for customer service. I appreciate your sending a new spinner & will look for it in the mail. Thanks for your prompt reply. Sincerely, Holly

--- Holly, Omaha NE
5/02/2007

After explaining to Thomas that his SolarShade will be a little late this was his next email to us................."Yep – that would be perfect. It would give me a reason to leave Seattle and get some fresh air. Plus – you’re shop is the best. I’ve never had better service that when I was in either of your stores – bar none! Call when that little half tent comes in and I’ll use it an excuse to get back to the coast, get out of the city, and fly! I’d love to pick it up at your Long Beach store. BTW – you modified a Prism E2 for me and its better than original construction! You are the best kite shop bar none and I will definitely keep going to you for all my kite needs! Your service is the best of any thing I have ever seen (and I frequent a lot of kite shops!)

--- Thomas - Seattle
5/30/2007

I received an order with a broken part on a spinner last week. I mentioned it to you and you immediately sent me a new spinner wheel to replace the broken one. It came today in good shape. Thanks for the quick response.

--- Dottie - Gig Harbor, WA
06/27/2007

I just wanted to let you know my order was in the mail last night when I got home. So now I know how expeditiously you ship your orders out. Sat to Wed is pretty darn fast as far as I’m concerned. I’m very pleased. Thanks so much for your help, I’ll be sure and order from you guys again.

--- Barbara - Loveland, CO
08/02/2007

Thank you...the rest of my order arrived...love that little guppy. Can't wait for people to see it...I'm sure that they will want to know were we got it. I saved your web site as a "favorite"...thanks again.

--- Pam -- Hermosa Beach, CA
08-18-2007

I ordered 2 windsocks Friday 12/14/2007 and they were already at my home yesterday. I think that’s the quickest I ever received an internet order. The windsocks are great and I will be ordering again. Thanks!

--- George, Maryland
12-17-2007

Just wanted to compliment you on your great, SMOOTH running web site. I'm a web (MSN) TV user and have problems ordering on many web sites. Not so on yours !! It is perfectly compatible with Web (MSN) TV browsers and the order process moves quickly and efficiently in a user friendly manner. Alan

--- Monterey, CA
12-29-2007

Thank you for sending our order so promptly. What a wonderful surprise we had when they arrived in the mail yesterday. They are beautiful and we immediately hung them outside to "show off'!! Thanks again. Happy fliers,

--- Rod and Lyn
04/20/2009